Refund policy
Return & Refund Policy
At JR Golf and Leather, every piece is individually handcrafted by me with care and attention to detail. I take pride in my work and want every customer to feel confident in their purchase.
Because each piece requires considerable time and craftsmanship, I have established the following return and refund policies.
Ready-to-Ship Items
I accept returns on ready-to-ship leather goods within 7 calendar days of delivery, provided the item is:
- Completely unused and in its original condition.
- Free from wear, damage, alterations, or signs of use.
- Returned with its original packaging and included accessories.
Please contact me within 7 days of delivery to request a return. Approved returns must be shipped back within 7 days of authorization.
Return shipping costs are the responsibility of the customer unless the product arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable for standard returns.
Custom Orders & Deposits
Custom orders require a 50% deposit before production begins, with the remaining 50% due upon completion and prior to shipping.
Once production has begun, the initial deposit becomes non-refundable, as it covers materials, design preparation, and time invested in creating the piece.
The remaining balance is due when the completed product is ready to ship. Once paid, this portion is also non-refundable for changes of mind, personal preference, or customer-requested cancellations.
If an order is canceled before production begins, the deposit will be refunded.
Exceptions: If a custom product arrives defective, is unusable due to a craftsmanship issue, does not properly fit the confirmed club model or specifications, or differs materially from the agreed-upon design, I will work with the customer to resolve the issue through repair, replacement, or an appropriate refund.
Leather Characteristics & Fit
I work with genuine leather, a natural material that varies in grain, color, texture, and appearance. These characteristics are part of what makes each piece unique.
Leather putter covers may initially fit snugly and will naturally soften and conform to the club over time.
Minor cosmetic variations, natural markings, and normal break-in are not considered defects.
However, a product that cannot properly fit or function as intended is a different matter. If you experience a genuine fit or functionality concern, please contact me so I can address it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery whenever possible, including photographs and a description of the issue.
I stand behind my craftsmanship and will work to correct qualifying issues through repair, replacement, or refund as appropriate, at no additional cost to the customer.
Refund Processing
Once an approved return has been received and inspected, I will process any applicable refund to the original payment method, generally within 5 business days.
Please allow additional time for your bank or payment provider to process the refund.
Contact
For return requests, custom order questions, or concerns about your purchase, please reach out through the contact form on my website.
Please contact me before shipping any items back so I can provide the proper return instructions.
Thank you for supporting the time, craftsmanship, and attention that go into every piece.